Q-Sign - Queuing Management System
Q-Sign Queuing Management System is an enterprise solution specially designed to organize and manage the customer flow in the service area. Developed for organizations committed to obtain the best results in terms of efficiency, customer experience and service quality
Main Benefits:
- Manages the customer flow reducing overall service costs.
- Reduces customer waiting time by 30% and increases loyalty by 15%.
- Provides personalized customer experience.
- Measures the branch service level from any location.
- Monitors the performance of the staff in real-time.
- Builds a customer centric organization.
System architecture in a service area
Ticket Dispenser Kiosk:
- Elegant ticket kiosks design
- Built-in Thermal Printer for ticket dispensing
- Custom design IOS / Android App layout
- Built-in Barcode Reader in iPad or tablet PC
- Custom made printable ticket design
Queue Informational Display LCD:
- 32”-60” Full HD LCD screen
- Information of tickets in waiting
- Displays information messaging
- Real time information e.g. Clock, RSS news, weather, etc.
- Custom made printable ticket design
Digital Signage Suite:
- InfoSign Stand alone Digital Signage solution with multiple templates and flipping messages
- InfoSign Suite Centralized Content Management, Network Version (Optional)
Counter Head Lighting:
- Support up to 18 counters operating simultaneously
- Support LED Lighting
- Custom built Lighting interface controller device
Voice Announcement:
- Chime and/or Voice Announcement
- English, Cantonese, Mandarin
Q-Sign Server & Client Control:
- Versatile and customized theme design
- Ease of use web browser interface
- Key features: Next, Repeat, Invite, No Show, Pending, Re-call, etc.
- Customer Questionnaires & Feedback
- Real-Time Monitoring Dashboards
- Historical Reports such as:
- Service Quality Levels
- Employee Performance
- Branch Performance
ENTERPRISE SOLUTIONS
Increase efficiency and improve customer experience.
